Light
$3575/M
Jenie+Chat
Channel
- 15 agent licenses
- NLP based Virtual Assistant
- Use Case Automation
- Screen sharing
- Presence Management
- Live Agent Routing
- Profile based routing
- Language based routing
- Off Business Hours Routing
- Holiday Management
- Skill Level Routing
- Route based on recent disconnect
- Co-Pilot Integration
- Summarization
- Customer 360
- Agent 360
- NBO / NBA
- Personalized Pitch / Conversation
- Instant Language Translation services
- KB Assist
- Canned Messages
- Custom Commands
- File sharing
- Integrated Agent UI
- Auto – Ticket
- Real-Time KPI Dashboard
- Real-Time Contact Monitoring
- Real-time negative sentiment analysis
- Survey Component
Essential
$5242/M
Jenie+Chat &
Voice Channel
- 15 agent licenses
- NLP based Virtual Assistant
- Use Case Automation
- Omni Channel Experience
- Channel Switching (chat to voice & vice versa)
- Video Calling
- Call Conferencing
- Call Transfer
- Screen sharing
- Voicemail
- Presence Management
- Live Agent Routing
- Profile based routing
- Language based routing
- Off Business Hours Routing
- Holiday Management
- Skill Level Routing
- Co-Pilot Integration
- Summarization
- Customer 360
- Agent 360
- Instant Language Translation services
- KB Assist
- Canned Messages
- Custom Commands
- File sharing
- Integrated Agent UI
- Auto – Ticket
- Real-Time KPI Dashboard
- Real-Time Contact Monitoring
- Real-time negative sentiment analysis
- Survey Component
Advanced
$7742/M
Essential +
Intelisense
- 15 agent licenses
- NLP based Virtual Assistant
- Use Case Automation
- Omni Channel Experience
- Channel Switching (chat to voice & vice versa)
- Video Calling
- Voice Biometrics
- Call Conferencing
- Call Transfer
- Screen sharing
- Voicemail
- Presence Management
- Live Agent Routing
- Profile based routing
- Language based routing
- Off Business Hours Routing
- Holiday Management
- Sentiment based routing
- Skill Level Routing
- Best available agent routing
- Route based on recent disconnect
- Co-Pilot Integration
- Summarization
- Real Time Voice Transcription
- Customer 360
- Agent 360
- NBO / NBA
- Personalized Pitch / Conversation
- KB Assist
- Canned Messages
- Custom Commands
- File sharing
- Integrated Agent UI
- Auto – Ticket
- PII Data Redaction
- Real-Time KPI Dashboard
- Real-Time Contact Monitoring
- Analytical Dashboard
- Real-time negative sentiment analysis
- Survey Component
- Co-Pilot for Admins
- AI driven Journeys
- Campaign Manager
- Predictive Analytics
- Quality Audit
Your Support Operations
Your Support Channel Usage (Total percentage should be equal to 100)
Total percentage should be equal to 100!
OR
With tryvium, you can realize returns of
$3M
Over 5 years